Our Policies
Transparency and trust are the foundation of our services
1. LEGAL STATUS AND NATURE OF AGREEMENT
These Terms and Conditions (“Terms”) constitute a legally binding electronic contract under the provisions of the
Indian Contract Act, 1872, the Information Technology Act, 2000, and applicable rules thereunder.
This electronic record is generated by a computer system and does not require any physical or digital signature.
2. PARTIES
These Terms govern the relationship between:Credify Technologies Private limited, a company incorporatedunder the Companies Act, 2013, having its registered office at 205, 2nd Floor, Embassy Centre, Nariman Point, Mumbai, Maharashtra, India - 400021
AND
Any individual accessing, browsing, registering on, or using the Website, Mobile Application, or Services(hereinafter referred to as the “User”, “you”, or “your”).
3. DEFINITIONS AND INTERPRETATION
Unless the context otherwise requires:
- “Application” means the mobile application titled “Creditt+”.
- “Website” means www.credittnow.com and all sub-domains.
- “Services” means digital lending, financial facilitation, customer support, and allied services provided
by the Company. - “Loan Documents” include sanction letters, loan agreements, repayment schedules, and related
documents. - “Applicable Law” means all Indian laws, rules, regulations, RBI guidelines, and statutory requirements.
Headings are for convenience only and shall not affect interpretation.
4. ACCEPTANCE OF TERMS
By accessing or using the Website, Application, or Services, the User:
a) Acknowledges having read and understood these Terms;
b) Agrees to be bound by these Terms and the Privacy Policy; and
c) Confirms that such acceptance constitutes a valid and binding contract.
If the User does not agree, the User must immediately discontinue use of the Services.
5. ELIGIBILITY AND USER REPRESENTATIONS
5.1 The User represents and warrants that :
- The User is at least 18 years of age;
- The User is an Indian citizen;
- The User is legally competent to enter into a contract;
- The User is not insolvent, bankrupt, or legally restrained from contracting.
5.2 The Company reserves the right to :
- Verify eligibility and identity at any time;
- Suspend or terminate Services if eligibility criteria are not met.
6. SCOPE OF SERVICES
6.1 The Company provides digital lending and related financial services, subject to :
- Individual Loan Documents;
- Applicable RBI and statutory guidelines.
6.2 The Company does not guarantee :
- Approval of any loan;
- Availability of Services at all times;
- Continuity of any product or offering
6.3 Services may be modified, suspended, or discontinued at the Company’s discretion, subject to law.
7. USER OBLIGATIONS AND CONDUCT
The User undertakes and agrees to:
a) Provide true, accurate, and complete information;
b) Maintain confidentiality of login credentials;
c) Use the Services strictly for lawful and personal purposes;
d) Not engage in fraud, misrepresentation, or identity theft;
e) Not reverse engineer, decompile, copy, scrape, or hack the Application or Website;
f) Not interfere with system security, data, or functionality;
g) Comply with all Applicable Laws, including RBI and IT laws.
Any violation shall constitute a material breach
8. TRANSACTIONS, LOANS, AND PAYMENTS
8.1 All loan-related terms shall be governed primarily by :
- Sanction letters;
- Loan agreements;
- Repayment schedules.
8.2 Interest rates, fees, and charges are subject to :
- Risk assessment;
- Regulatory requirements;
- Terms disclosed at sanction stage.
8.3 Disbursements shall be made only through regulated banking channels.
8.4 Repayments must be made strictly in accordance with agreed schedules.
9. REFUND AND CANCELLATION
9.1 Refunds, where applicable, shall be :
- Credited to the original source of payment;
- Processed within statutory or RBI-prescribed timelines.
9.2 Once a loan is disbursed, cancellation shall not be permitted except where required by law.
10. INTELLECTUAL PROPERTY RIGHTS
10.1 All intellectual property rights in the Website, Application, Services, content, logos, trademarks, and
software vest exclusively with the Company or its licensors.
10.2 Users are granted a limited, non-exclusive, revocable, non-transferable licence to use the Services for
personal purposes only.
10.3 Any unauthorised use constitutes infringement and may attract civil and criminal liability.
11. THIRD-PARTY LINKS AND SERVICES
The Website or Application may contain links to third-party websites or services.
The Company:
- Does not endorse such third parties;
- Is not responsible for their content, practices, or policies.
Access is at the User’s own risk.
12. DATA PROTECTION AND PRIVACY
Personal data shall be collected and processed strictly in accordance with :
- The Privacy Policy; and
- The Digital Personal Data Protection Act, 2023.
The Privacy Policy forms an integral part of these Terms
13. LIMITATION OF LIABILITY
To the maximum extent permitted by law, the Company shall not be liable for:
- Indirect, incidental, consequential, or punitive damages;
- Loss of profits, data, or business opportunities;
- Service interruptions beyond reasonable control.
Nothing herein excludes liability where prohibited under the Consumer Protection Act, 2019 or DPDP Act,
2023.
14. INDEMNITY
The User agrees to indemnify and hold harmless the Company, its directors, officers, and employees from any
losses, claims, or damages arising from :
- Breach of these Terms;
- Violation of law;
- Misuse of Services.
15. SUSPENSION AND TERMINATION
15.1 The Company may suspend or terminate access:
- For breach of these Terms;
- For regulatory or legal reasons;
- For suspected fraud or misconduct.
15.2 Termination shall not affect accrued rights or obligations.
16. ELECTRONIC COMMUNICATIONS
The User consents to receive communications electronically. Such communications shall constitute valid legal
notice.
17. FORCE MAJEURE
The Company shall not be liable for failure to perform due to events beyond reasonable control, including
natural disasters, system failures, or government actions.
18. GOVERNING LAW AND DISPUTE RESOLUTION
18.1 These Terms shall be governed by Indian law.
18.2 Disputes shall be resolved by arbitration under the Arbitration and Conciliation Act, 1996.
- Sole arbitrator appointed by the company
- Seat and venue: Mumbai
- Language: English
19. AMENDMENT
The Company may amend these Terms from time to time. Continued use constitutes acceptance of amended
Terms.
20. SEVERABILITY
If any provision is held unenforceable, the remaining provisions shall remain in full force.
21. GRIEVANCE REDRESSAL
Grievance Officer
Name: Mr. Devansh Gala
Email: grievance@creditt.in
Grievances shall be addressed within statutory timelines
22. ENTIRE AGREEMENT
These Terms, along with the Privacy Policy and Loan Documents, constitute the entire agreement between the
User and the Company.
1. PREAMBLE
This Privacy Policy (“Policy”) sets out the manner in which Credify Technologies Private Limited,a company incorporated under the Companies Act,2013, having itsregistered office at 205, 2nd Floor, Embassy Centre, Nariman Point, , Mumbai, Maharashtra, India - 400021 (“Company”, “we”, “us”, “our”),collects, processes, stores, discloses, transfers, and protects personal data of individuals (“User”, “you”, “your”).
This Policy applies to :
- Website: www.credittnow.com
- Mobile Application: “Creditt+”
- All digital, telephonic, and electronic services provided by the Company
This Privacy & Personal Data Protection Policy (“Policy”) is framed in accordance with :
- Digital Personal Data Protection Act, 2023
- Digital Personal Data Protection Rules, 2025
- Information Technology Act, 2000
- IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules,
2011 - Reserve Bank of India guidelines, including Digital Lending Guidelines
- Consumer Protection Act, 2019
- Other applicable Indian laws and regulations
This Policy has been approved by the Board of Directors and shall be implemented across all business units,
platforms, and operations of the Company.
2. OBJECTIVES
The objectives of this Policy are to :
a) Ensure lawful, fair, and transparent processing of personal data
b) Protect the privacy rights of individuals
c) Establish governance mechanisms for data protection compliance
d) Minimise regulatory, operational, and reputational risks
e) Ensure accountability at all levels of the organisation
3. APPLICABILITY AND SCOPE
This Policy applies to :
- All personal data processed by the Company
- All users of the Company’s website, mobile application (“Creditt+”), and services
- All employees, directors, officers, contractors, and third-party processors
- All forms of data processing, whether digital or electronic
4. DEFINITIONS
Unless otherwise defined herein, terms used in this Policy shall have the meanings assigned under the Digital
Personal Data Protection Act, 2023
- Data Fiduciary: Credify Technologies Private Limited
- Data Principal: Any individual whose personal data is processed
- Personal Data: Any data about an identifiable individuat
- Processing: Any operation performed on personal data
- Consent: Free, specific, informed, unconditional, and unambiguous indication of agreement
5. DATA PROTECTION GOVERNANCE
5.1 The Company shall act as a Data Fiduciary under the DPDP Act.
5.2 The Board of Directors shall :
- Oversee compliance with this Policy
- Review data protection risks periodically
- Approve material amendments to this Policy
5.3 Senior Management shall ensure :
- Effective implementation of this Policy
- Allocation of adequate resources
- Training and awareness programmes
6. CATEGORIES OF PERSONAL DATA
The Company may collect and process the following categories of personal data, strictly on a need-to-know
basis:
- Identity and contact information
- KYC and regulatory data
- Financial and transactional data
- Device, technical, and usage data
- Location data (where required)
- Communications and support interactions
6A. DEVICE PERMISSIONS, LOCATION DATA AND TECHNICAL INFORMATION
In connection with the use of the Company’s mobile application or web platform, the Company may request
access to certain device permissions and collect limited technical information strictly for legitimate business
purposes, regulatory compliance, fraud prevention, and service improvement
a) Location Information
The mobile application may collect approximate location information of the User’s device through GPS, Wi-Fi,
or network-based methods.
Such location information is collected solely for the purposes of :
- fraud detection and prevention
- verification of user activity and security monitoring
- regulatory compliance and risk management
- improving service delivery and user experience
The Company does not continuously track precise location, and such access is obtained only with the User’s
explicit consent through device permission settings.
Users may disable location permissions through their device settings; however, certain features of the application
may become unavailable.
b) Device and Usage Information
When the User installs or uses the mobile application or website, the Company may automatically collect certain
technical information relating to the device, including but not limited to:
- operating system and version
- device model and manufacturer
- unique device identifiers
- IP address
- mobile network information
- Wi-Fi details and connectivity information
- application version and performance data
- log files and system activity
Such information is used for :
- system administration and application functionality
- fraud detection and security monitoring
- troubleshooting and technical support
- improving service performance and reliability
- preventing unauthorised access or misuse of services
c) Camera Access
The mobile application may request camera access permission strictly for the purpose of:
- capturing photographs of KYC documents
- identity verification
- uploading supporting documents required for onboarding or loan processing
The Company does not access the camera without user action, and camera usage is limited to the specific
function initiated by the User.
d) Biometric Information
Where supported by the User’s device, the application may allow the use of biometric authentication such as
fingerprint or facial recognition to enable secure login or identity verification
Biometric authentication:
- is processed only through the secure biometric systems built into the User’s device;
- is not stored, collected, or retained by the Company’s servers;
- is used solely for user authentication and enhanced security.
The Company does not independently store or process biometric identifiers.
7. PURPOSES OF PROCESSING
Personal data shall be processed only for legitimate and lawful purposes, including:
- Provision and administration of services
- User onboarding and authentication
- Credit underwriting and risk assessment
- Compliance with legal and regulatory obligations
- Fraud prevention and security monitoring
- Customer support and grievance redressal
- Dispute resolution and enforcement of rights
7A. COOKIES AND ONLINE TRACKING TECHNOLOGIES
The Company’s website may use cookies, pixels, and similar tracking technologies to enhance user
experience and improve services.
Cookies are small data files placed on the User’s device that enable the website to recognise returning users and
analyse website usage.
These technologies may automatically collect certain information including :
- Internet Protocol (IP) address
- browser type and device information
- pages visited and time spent on the website
- referral URLs
Cookies may be used for the following purposes :
- enabling core website functionality
- measuring website performance and usage analytics
- improving content and user experience
- security and fraud prevention
- measuring effectiveness of online advertisements
Users may control or disable cookies through their browser settings. However, certain features of the website
may not function properly if cookies are disabled
8. LAWFUL BASIS OF PROCESSING
Processing shall be carried out based on:
a) Consent of the Data Principal
b) Legitimate uses permitted under the DPDP Act
c) Compliance with statutory or regulatory obligations
9. CONSENT MANAGEMENT
9.1 Consent shall be :
- Obtained through clear affirmative action
- Documented and auditable
9.2 Data Principals shall have the right to :
- Withdraw consent at any time
- Be informed of consequences of withdrawal
9.3 Withdrawal of consent shall not affect prior lawful processing.
9.4 MOBILE APPLICATION PERMISSIONS
Any access to device data such as camera, location, or other device permissions shall be obtained only with
explicit user consent and shall be limited to data necessary for providing the Company’s services, in
accordance with the Reserve Bank of India Digital Lending Guidelines.
The Company shall not access mobile phone resources such as contact lists, call logs, or media files unless
strictly required for regulatory purposes and explicitly disclosed to the User.
10. DATA SHARING AND DISCLOSURE
Personal data may be disclosed only to:
- RBI-regulated financial institutions
- Credit information companies
- Payment gateways and banking partners
- Technology vendors and service providers
- Statutory authorities and courts
All disclosures shall be governed by contractual confidentiality and data protection obligations.
The Company shall not sell, rent, or commercially exploit personal data of Users to third parties for marketing
purposes
11. CROSS-BORDER DATA TRANSFERS
Cross-border transfer of personal data shall be undertaken only:
- To jurisdictions notified by the Central Government
- With appropriate safeguards in place
12. DATA RETENTION AND ERASURE
12.1 Personal data shall be retained only for :
- The period necessary to fulfil stated purposes
- Statutory or regulatory retention requirements
12.2 Upon expiry of retention periods, data shall be securely erased, anonymised, or archived.
13. INFORMATION SECURITY SAFEGUARDS
The Company shall implement reasonable security practices, including :
- Encryption and secure storage
- Access controls and authentication
- Monitoring and audit logs
- Periodic security assessments
- Vendor risk management
14. PERSONAL DATA BREACH MANAGEMENT
14.1 The Company shall maintain a documented Data Breach Response Plan.
14.2 In the event of a breach :
- Immediate containment and remediation shall be undertaken
- Notifications shall be made to the Data Protection Board of India and affected Data Principals asrequired by law
15. RIGHTS OF DATA PRINCIPALS
Data Principals shall have the right to :
- Access their personal data
- Request correction or updating
- Request erasure where legally permissible
- Withdraw consent
- Register grievances
- Nominate a representative
16. GRIEVANCE REDRESSAL MECHANISM
The Company shall appoint a Grievance Officer in accordance with applicable law
Grievance Officer
Name: Mr. Devansh Gala
Email: grievance@creditt.in
All grievances shall be addressed within statutory timelines.
17. CHILDREN’S DATA
The Company does not knowingly process personal data of individuals below 18 years of age.
18. POLICY REVIEW AND AMENDMENT
18.1 This Policy shall be reviewed :
- Annually, or
- Upon material changes in law or business operations
18.2 Any amendments shall require Board approval.
19. NON-COMPLIANCE AND DISCIPLINARY ACTION
Violation of this Policy by employees or vendors may result in :
- Disciplinary action
- Contractual termination
- Legal proceedings, as applicable
Creditt+ acts as a digital loan facilitation platform and connects eligible customers with its RBI-registered lending partners. Creditt+ does not independently sanction or disburse loans.
We always ensure that we are transparent with our customers and help customers make informed decisions. To ascertain this:
- We work only with RBI-certified NBFCs-REs and the name of the lender is always in the loan agreement.
- We display all the Terms & Conditions upfront so that the customer is aware of the agreement details.
- We never mislead or confuse the customer via deceptive advertisement.
- We provide a detailed FAQ section on the app and have a customer support team available in case the customer doubts that are not addressed.
- We strictly prohibit abusive, misleading, or fraudulent lending practices
- We do not misuse any information you provide during the application process
- We provide you with all the information you may need to make fully informed decisions about our loan product
- We clearly display all information on the cost of borrowing, fees, charges and our lending terms & conditions on our mobile application and website.
- We always treat your personal information as confidential
- Our loan recovery process adheres to RBI’s fair practice code
- We never indulge in sending fake legal notices from any government bodies or use logos or stamps of bodies such as RBI, CBI, UIDAI, Tax department etc.
We ensure that all our legal notices are sent on authorized letterheads from our legal head:
Name : Devansh Gala
Contact Number : 80974 52970
Email ID: grievance@creditt.in
If you find any suspicious activities, please report them to grievance@creditt.in
1. Payment reminders: Borrower will receive payment reminders through SMS, app notifications, emails, and calls
2. ECS (Debit Mandate): The lender will attempt to collect the money through ECS on the due date and post the due date.
3. Credit bureau reporting: If the borrower fails to make payment on or before the due date, their payment history will be reported to credit reporting agencies
4. Defaulting loan: If borrower defaults on their loan payment for more than 90 days, this may result in serious legal consequences including legal action against the borrower.
5. The representatives of the lender and the appointed agencies adhere to the RBI guidelines on the recovery of debt
6. The Lender and its appointed agencies follow best practices for recovery/collection from borrowers
PREFACE
Credify Technologies Private Limited [the “Creditt+”] is a Digital Lending App and Lending Service Provider for various NBFCs. In terms of the RBI Master Direction – Reserve Bank of India (Non-Banking Financial Company – Scale Based Regulation) Directions 2023 (“Directions”) every Non- Banking Financial Company (NBFCs - Base Layer) [“RBI”] and their third party service provider (DLA/LSP) require to have internal grievance redressal policy for its customers and stakeholders.
It is essential that grievances of the customers are given due consideration and quick action is taken to resolve the same. To provide efficient and enhanced services to the customers and resolution of their grievances the Company has adopted this Grievance Redressal Policy providing for an effective Grievance Redressal Mechanism.
OBJECTIVE
The Company is committed to ensure transparency and fair dealings. The Company and all its employees are bound by the commitments provided as under:
Offering efficient channels to route the queries.
Queries/Concerns/Grievances/Complaints raised by customers shall be dealt with courtesy and resolved in a timely manner.
Customers shall be informed of avenues to escalate their complaints within the organization as well as with partner NBFCs and RBI and their rights in cases when their complaints are not resolved in a timely manner or when they are not satisfied with the resolution of their complaints.
DEFINITION OF COMPLAINT AND QUERY
Customers may approach the company for various reasons which inter-alia include enquiry/clarifications regarding the services enquiry/clarification regarding documents uploading on mobile app/web portal extension on tenure and to raise a grievance regarding deficiency in service of the company. The company has defined Query/ Request and Complaint clearly so that the Customer issues can be addressed accordingly.List of queries including following but not limited to:
- enquiry/clarifications regarding the services.
- enquiry/clarification regarding documents uploading on mobile app/web portal.
- extension on tenure and others.
A Complaint is any Customer dissatisfaction expressed through any of the company’s Channels/modes with respect to product/services of the company/offered by the company and its partner NBFC related to any of the below mentioned scenarios but not limited to the following:
- Delayed processing of requests non-execution of service requests after expiry of Turnaround time for such service/ deliverable as prescribed by the company or Regulatory Bodies.
- Complaints related to deficiency in services technology related complaint.
- Customer claiming levy of charges which are not mentioned in the schedule of charges communicated without adequate prior notice to the borrower/customer.
- Customer complaints related to service issues employee behavior of collection agencies on boarded by the partner NBFCs etc.
- Non reversal of amount for failed electronic transaction.
GRIEVANCE REDRESSAL OFFICER
The Board of Directors of the Company have appointed a Grievance Redressal Officer (GRO) who shall be responsible for overall functioning of the Grievance Redressal Mechanism of the Company. The Grievance Redressal Officer shall also be responsible to address grievances escalated to him / her and for ensuring prompt and efficient functioning of grievances redressal mechanism.
GRIEVANCE REDRESSAL MECHANISM
Any customer having a grievance / complaint / feedback with respect to the product and service offered by the partner NBFCs may write to the Company’s Customer Service Department in the following manner:
Filing a Complaint:
- The customer may contact Creditt+'s customer support executive in case of any query/problem or grievance. Email ID: customer.support@creditt.in Contact Number: +91 2245811515
- Email: Customers can send their grievance through email at: customer.support@creditt.in grievance@creditt.in For proper resolution Customer is requested to mention the Loan application number or Loan Account number while filing the complaint.
- Anonymous complaints will not be addressed which includes complaints that are abusive or frivolous or vexatious in nature.
Resolution Process:
- On receipt of complaint the Company shall within reasonable time send a reply of the same to the complainant. All the complaints received shall be recorded and responded.
- The Customer Service Officer shall ensure that all complaints are resolved in a timely and effective manner and status of resolution / closure of complaints in records is updated.
- The Customer Service Officer shall monitor the complaints status to ensure that the complaints are resolved within 30 days of receipt of complaint.
- If in any case the Company needs additional time the Company will inform the customer the reasons of delay in resolution within the timelines specified above and provide expected time lines for resolution of the complaint.
The partner NBFC has appointed Nodal Officer who shall be responsible for representing NBFC and furnishing information to the Ombudsman in respect of complaints filed against NBFC.
ESCALATION MATRIX
Level-1 Escalation of complaints regarding Creditt+ App
Level-2 Escalation of complaints regarding repayment of loan and other
The customer may contact Creditt+'s customer support executive in case of any query/problem or grievance.
Email ID : customer.support@creditt.in
Contact Number : +91 2245811515
The office would be operational between 10:00 to 19:00 (except public holidays)
If the customer is not satisfied with the response received from the customer support executive or the query/problem was not answered/solved within 7 working days, he/she may raise the issue with Grievance Redressal Officer of the service provider.
Name : Mr. Devansh Gala
Contact Number : 08097452970
Email ID: grievance@creditt.in
The office would be operational between 10:00 to 19:00 (except public holidays)
Level-3 Escalation of complaints (If not resolved in level 1 and 2)
Level-4 Escalation of complaints (If not resolved in level 1 and 2 and 3)
If the complaint is not resolved within a period of 15 working days after raising an issue with Grievance Redressal Officer, the customer/borrower may appeal to the Regulated Entity's Nodal Officer in charge.
The name and contact details are as furnished below.
Name: Mr.Viral Shah
Contact Number : 07926578110
Email ID: nodalofficer@sampati.co.in
If the customer does not receive any response from the company within 30 working days or is dissatisfied with the response, he/she may approach to Reserve Bank of India, Regional office of Department of Non-Banking Supervision (DNBS) of at the address given below:
The Reserve Bank of India
Department of Supervision, 4th floor, “Riverfront House”, Behind H. K. Arts college, Between Gandhi & Nehru Bridge, Pujya Pramukh Swami Marg(Riverfront Road-West), Ahmedabad-380 009,Gujarat, India
Office Email ID: dosahmedabad@rbi.org.in or register a complaint on https://cms.rbi.org.in
DETAILS OF RBI – INTEGRATED OMBUDSMAN SCHEME 2021
The detailed scheme shall be accessible at the company’s website at https://credittnow.com/policy?policies=grievance and at the website of its partner NBFC at https://sampati.co.in/our-policies.html.
MONITORING AND REVIEW
The Grievance Redressal Officer shall ensure effective monitoring of the complaints and their resolution and undertake necessary amendments to the Grievance Redressal Mechanism to make the process more efficient. The Company shall ensure periodic review of the Grievance Redressal Mechanism to ensure efficient and effective functioning of the same.
REVIEW OF GRIEVANCE REDRESSAL POLICY
This Grievance Redressal Policy of the Company will be reviewed by the Board on recommendation of Grievance Redressal Officer on an annual basis for necessary changes required for enhancing the transparency and ethical standing of the organization and also to consider and adopt relevant regulatory amendments.
